Frequently asked questions
User name and password
Your user name and password are case sensitive. Please check www.digid.nl at 'Inloggen Mijn DigiD' (Login My DigiD) to see whether your user name and password may perhaps be recognised in other combinations of upper and lower case letters. If you have forgotten your user name and password, you have to reapply for a DigiD.
Your DigiD is secret. That is why the DigiD help desk is unable to help you to retrieve your user name and password.
Have you already activated your DigiD? If so, you can create a new password. You will still need to know your user name and have your Citizens Service number to hand.
Have you not yet activated your DigiD? In this case you must reapply for a DigiD. We recommend that, when you apply, you enter your telephone number and email address. If you forget your password in the future, you can reset this using your telephone number and your email address, without applying for a new DigiD.
If you have forgotten your username, you have to reapply for your DigiD. For safety reasons we do not provide passwords and usernames by e-mail or telephone.
This can have different causes:
- Incorrect username or password. Please note the difference between uppercase and lowercase characters.
- Your DigiD is blocked. Please wait until the specified time and try again.
- You have not activated your DigiD. Activate your DigiD with the activation code that you received by mail.
- Your DigiD expired because of 3 years of inactivity. Please reapply for your DigiD.
Another possibility is that your DigiD does not work on the website of the organisation at which you are attempting to log in. Check whether you can log in at Mijn DigiD (My DigiD). If you are able to log in, this means that your DigiD is working correctly. Please contact the organisation at which you are attempting to log in.
If you are also unable to log into Mijn DigiD (My DigiD), please contact our help desk.
You can make your username unique by incorporating special characters. For example with an @ sign, underscore _ or a dash - . You can also add some numbers or replace letters with numbers.
This can have a number of causes. Please make sure that you:
- Fill in the correct username and password. If you have forgotten them, you can reapply for your DigiD.
- Use the correct activation code. It must match the activation code, that you received in a letter from DigiD, character-for-character. The code does not contain punctuation and always starts with an 'A'. Make sure that you distinguish numbers from letters, for example: ‘S’ and ‘5’, ‘Z’ and ‘2’, ‘B’ and ‘8’ or ‘O’ and ‘0’.
- Your DigiD has already been activated. To check whether your DigiD is already activated, try to log in to My DigiD.
If you still cannot activate your DigiD, you should reapply for your DigiD.
Please consider the following:
- You should receive the letter within 5 days
- The activation code is sent in a plain envelope. You may have not recognized it.
- DigiD sends the letter to your address in the Dutch Personal Records Database.
Please reapply for your DigiD. If again you do not receive a letter, please contact the DigiD helpdesk.
When you reapply for your DigiD, you will receive a new activation code.
DigiD sends an automated letter to the address that is registered in the Personal Records Database. By sending the letter to your home address DigiD checks whether you are the one who has applied for your DigiD.
Extra verification via SMS
Adding extra verification via SMS to your DigiD will make your DigiD more secure. Some organisations have made it compulsory to log in with extra verification via SMS when you log in using DigiD.
You can add your phone number in My DigiD. At the heading 'Sms' look for the option 'Extra sms-controle aanvragen' and follow the steps. You will receive a letter with an activation code. After you have entered the activation code, you can log in via SMS.
Do you have a new telephone number that you wish to link to your DigiD. Please follow these steps:
- At www.digid.nl go to ‘Inloggen Mijn DigiD’ (Login My DigiD)
- Log in using your user name and password.
- Can you now see a screen in which you have to enter an SMS code? If so, click the link ’Telefoonnummer wijzigen…’ (Change telephone number). Are you unable to see this screen? Then continue to the next step.
- At the right of the screen, select ‘Telefoonnummer wijzigen’ (Change telephone number).
- Do you still have your old telephone? If so, select the option at the top. You can now replace your old number with your new number, by following the steps. If you no longer have your old telephone, select: ‘Ik kan geen sms meer ontvangen op mijn oude telefoonnummer’ (I am no longer able to receive SMS text messages on my old telephone number) and follow the steps below:
- Select ‘Ik kan geen sms meer ontvangen op mijn oude telefoonnummer’ (I am no longer able to receive SMS text messages on my old telephone number).
- Select ‘Ja (doorgaan met aanvraag)’ (Yes (continue with application)) and click ‘Volgende’ (Next).
- Enter your new telephone number. Click 'Next'.
- Via SMS you will receive a code which will be sent to your new telephone number. Enter this code.
- You will now receive a letter containing a code within 5 days. Use this code to activate your telephone number. The letter will explain how to do this.
Even if you do not have a mobile telephone, you can use the SMS function. You will then receive a spoken SMS message on your landline telephone.
Dutch people living abroad can apply for their DigiD at one of the desks of the participating municipalities.
Do you receive the State Pension or will you receive this soon? If so, you are able to apply for a DigiD through the SVB (Social Insurance Bank). Do you not receive the State Pension? Then there is no other way of applying for a DigiD.
That is not possible because the DigiD activation code can only be sent to an address in the Netherlands. If you are a Dutch citizen, you may apply for a new DigiD with extra verification via SMS via a counter.
It is only possible to change your number if you can still use the mobile number currently registered with DigiD. You can change your phone number at My DigiD.
If you no longer have your old number and you live abroad, then unfortunately you cannot change your number. You may then apply for a new DigiD at a service desk.
If you have a signal abroad, in principle you should be able to use the SMS function anywhere. There may be other reasons why you are not receiving the SMS text messages from DigiD:
- Your Dutch service provider does not support the receipt of SMS text message abroad (roaming). To check this, you can contact your provider.
- The settings in the (mobile) operating system are unsuitable.
- The telephone number that you registered with DigiD is incorrect. By logging in to Mijn DigiD (My DigiD) you can check whether the registered telephone number is correct.
- You telephone does not connect to your provider's (mobile) network. Switch your (mobile) telephone off for a short period of time and then switch it on again.
About your DigiD
DigiD stands for Digital identity. Using your DigiD, you can log into the websites of government agencies and the healthcare sector. Organisations will then know who you are.
No, you are not obligated to use a DigiD. However, many government organisations use DigiD for access to their online services. Without a DigiD, you usually can't use these digital services. Please check with the government organisation whether you can use their services in another way.
The application process involves a number of steps:
- Fill in your details and choose your username and password. You will need your cell phone and your Dutch Citizens Service Number (Dutch: burgerservicenummer).
- You will receive an activation code within 5 days by mail.
- You can activate your DigiD with the activation code, your username and password.
No, you can only apply for your DigiD on this website.
DigiD is strictly personal. You cannot apply for a DigiD for someone else. If you are helping someone, please ask that person to log in with his own DigiD.
We do everything to keep DigiD safe. You can also help to keep your own DigiD safe. More information on keeping your DigiD safe.
If you log in with your DigiD, DigiD only sends your social security number (BSN) to the website where you log in. Only organizations authorized to use the BSN may use DigiD.
DigiD adheres to the Data Protection Act. Your information will not be provided to other organizations without a legal basis.
DigiD sends an email for your information when you:
- apply for a DigiD
- activate your DigiD
- change your email address or password
- when your DigiD has almost expired
Have you personally not applied for, activated or changed your DigiD, yet you have still received an email from DigiD? A family member of acquaintance may have used your email address for his/her own DigiD.
Via Mijn DigiD (My DigiD) you can see when you last logged in. If you would like more information about the use of your DigiD, in ‘Mijn DigiD’ (My DigiD) select 'bekijk gebruiksgeschiedenis' (view usage history). If, based on the usage history, you suspect that something is not right, please contact the help desk.
Do you nevertheless not trust the email? Please contact the DigiD help desk.
At this time you can only authorize others for income tax return.
You can authorize someone who lives in the Netherlands and has a DigiD.
You can authorize more than one person.
You can check with the government agency providing the service.
You can see a list of your authorizations on machtigen.digid.nl. You can find your authorization codes there. You may also apply for a new authorization code.
The authorized person may only perform those activities that are defined in the description of the service for which you issue an authorization. You received the description along with your authorization code.