Identity document

Did you pick up your new identity card or your new driving licence? Then you will receive a letter from DigiD with a PIN code within 5 working days. This allows you to activate the login with your identity document.

• Activate logging in with identity document in My DigiD
• Change the temporary PIN code

So use a different PIN than that of your bank card or banking app.

There are multiple ways to log in with your identity document.

• Browser on your phone or tablet
• Computer's browser with DigiD app

No data is stored

While logging in, the DigiD app scans the details of the chip on the identity document. DigiD checks whether the document is yours and valid. No data is stored.

You will receive this letter only once, so you cannot request it again.

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You have a new identity card or driving licence (ending in xxxx). In the future it will be possible to use your identity card / driving licence for logging into websites of the government, educational or healthcare organisations and pension funds via DigiD.

Keep this letter safe

In the future, if you are asked to log in with your identity document, you will need the PIN code from this letter. You can use it to activate the login function of your identity card / driving licence. You do not need to do this now.

Codes login function

This letter contains two codes. You cannot request these codes again.

1. PIN code to activate the login function of your identity card / driving license.
2. Revocation code to remove this login function.

More information can be found on the back of this letter.

Sincerely,

DigiD

PIN code

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Logging in with your identity card / driving license 

You arrange more and more online with the government, educational or healthcare organisations and pension funds. This often involves personal data. DigiD therefore provides secure ways of logging in. This way, your data remains well protected.

Why log in with an identity card / driving license?

Currently, logging in with your identity card / driving licence is nowhere requested.  We do expect that in the future you will be asked to log in this way to access data that are particularly sensitive, such as your medical data. So please save this letter for that time.

Activate login function identity card / driving license

Are you asked to log in somewhere with your identity document? Then activate the login function of your identity card / driving licence with the PIN code from this letter. During activation, you create a new PIN code of your choice. You then use this PIN code every time you log in with your identity card / driving licence. 

To activate the login function, follow these steps:

1. Go to the DigiD website: www.digid.nl/en/.
2. Click on My DigiD.
3. Log in with your DigiD. 
4. Go to 'Identity document’. Under ‘Your driving licence’ or ‘Your identity card’, click on ‘More details’ and then on ‘Activate login function identity card / driving licence’.
5. Follow the steps on the screen to activate the login function.

Learn more

For more information about logging in with your identity card / driving licence, go to www.digid.nl/en/.

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Remove login function (revocation code)

You can permanently remove the login function from your identity card / driving licence.  You can also do this in my DigiD. Therefore, you will need the revocation code below.

Revocation code

At the moment it is not always possible to activate the login function with just one device. If activation with only one device does not work, you will need two devices:

• smartphone with the DigiD app
• another device, such as a laptop or computer.

Go to My DigiD on your laptop or computer and follow the steps in the letter.

Notification

Do you get one of the following notifications while activating the login function?

• An internal server error has occurred
• Activation failed, please try again
• Activation required, activate logging in with identity document in My DigiD
• An unexpected error has occurred

This is caused by a technical problem. We are working on a solution. Please try again later.

Did you not receive the letter, did you lose it or is the PIN code in the letter unreadable? Then you can request a copy of the original letter within 6 weeks of your identity document being issued.  Please contact DigiD's helpdesk for this.

Driving license issued between 26th of May 2018 and 1st of July 1 2023

Before 1 July 2023 it was not yet possible to log in with your driver's license. It was therefore not yet possible to activate the login function of your driving licence. This is why you did not receive a letter at the time.

If you want to activate the login function of your driver's license, you will have to pay a one time fee of 3.50 euros to the RDW. This is the cost for the login function. You can request activation of the login function on your driver's license in My DigiD. 

After your payment to the RDW you will receive a letter with a PIN code. This allows you to activate the login function.

Costs for the login function on the driver's license

Using the login function in your driving license costs 3.50 euros. Before July 1, 2023, this feature was not yet available. So you did not have to pay this amount when you collected your driving licence. If you want to log in with your driver's license, you will have to pay this fee. From 1 July 2023 you will automatically pay this amount when you apply for your driving licence.

Logging in with a driver's license is not mandatory in The Netherlands.

Did you not receive the SMS code on your mobile phone? There are several explanations for this. 

No SMS verification yet 

You have not set SMS verification on your DigiD: apply for SMS verification in My DigiD. 

Incorrect phone number

You have added an outdated or incorrect phone number to your DigiD. You can check the phone number while logging in. The login screen displays the last 3 digits of the phone number to which the SMS code was sent.

Not able to receive service messages

• Check that you have a sufficiently strong mobile phone signal.

• If necessary, briefly turn off your mobile phone.

• Switch your mobile phone back on so that it reconnects to your telecommunications provider’s mobile network.

• Go to a place where you do have a signal.

Check your telecommunications provider’s website to see if there are any failures. Does this not help? Please contact your telecommunications provider, stating the date and time when the SMS code should have been received. Then your telecommunications provider can do targeted research. Also contact your telecommunications provider if you have recently switched to another telecommunications provider.

Voice call to receive SMS message

We can also call you. Then you will be told the SMS code. This sometimes works better than regular texting, especially outside the Netherlands.

• From the DigiD login screen, select ‘No code received?’
• Select ‘Call me with a voice SMS message’.

You will then be called and receive a voice SMS message.