Activate your DigiD

If you have applied for a DigiD, you will receive a letter with an activation code within five working days.

Please note: activate your DigiD within 21 days, otherwise you will have to reapply for a DigiD.

What do I need?

Letter with activation code
Username and password (when you applied via the application form)
(mobile) phone
DigiD app (downloaded, but not activated)

It is possible to activate your account without a telephone. However, many organisations will (soon) no longer allow you to log in without the use of your phone.

How does it work?

You can complete the activation of your DigiD account with the activation code in the letter. There are two ways to do this: via the DigiD app or the website. Follow the steps to activate your DigiD.

DigiD app

You can activate your DigiD account via the DigiD app. This will activate both your account and the app. It is the easiest way to log in securely.

Download the DigiD app from the official app store or Google Play.
Open the app.
Enter your username and password.
You will now receive an SMS code. Enter this code in the app.
Enter the activation code from the letter.
Tap ‘OK’.
Your DigiD account has been activated. Continue with the steps in the DigiD app to activate your app as well.

Application form

Go to digid.nl/en/activeren
Enter your username and password
If you have enabled SMS verification, you will receive an SMS. Enter the SMS code.
Enter your activation code.

Enter activation code

It did not succeed

Activation did not succeed

Check if you entered the following data correctly:

username and password
PIN code (application via the DigiD app)
activation code

Please note: Make sure you use the activation code from the letter. This code starts with the ‘A’.

When entering the activation code, please pay attention to potential confusion between numbers and letters. Example: ‘S’ and ‘5’, ‘Z’ and ‘2’, ‘B’ and ‘8’ or ‘O’ and ‘0’.

I did not receive my activation code

You will receive the letter with the activation code at the address listed in the Personal Records Database (BRP). Please note the following:

5 working days: You will receive a letter with an activation code within five working days. Please wait until these 5 working days have passed.
White envelope : You will receive your activation code in a white envelope.
Moving: Have you just moved? You may still have been registered at your old address when you applied for DigiD. In that case, the letter will have been sent to your old address.
Delay: Perhaps there is a delay in the mail delivery service.

Apply for a new activation code

Have you not received an activation code or have you lost it? Then you can request a new activation code.

Please note that you can only request a new activation code once.

Via the DigiD app

Open the DigiD app.
Select Apply for a new letter.

Via this website

Go to www.digid.nl.
Click on Request or Activate.
Click on Enter activation code.
Enter your username and password.
Have you requested DigiD with SMS verification? Then enter the SMS code you received.
Click on the link I have not received a letter.

You will receive the new activation code by post within 5 working days. The activation code is valid for 21 days.

Apply for a new DigiD

Have you lost the newly sent activation code or have you not received this code either? Then you will need to apply for a new DigiD again. You will receive a letter with a new activation code within 5 working days.

Reapply for a DigiD

If you still do not receive a letter, please contact the DigiD helpdesk.

Wrong activation code

Used the wrong code

If you have made multiple applications for DigiD, you may not be using the last activation code you received. DigiD also sends codes by email or SMS. These codes cannot be used to activate your DigiD.

Solution: Make sure you use the activation code from the letter. This code starts with the ‘A’.

Entering wrong code 3 times

You have entered the wrong activation code 3 times. The application for your DigiD has been stopped for security reasons, but the letter with the activation code will still be sent. You can no longer use this activation code.

Solution: Request a new DigiD and wait to activate it until you receive the new letter. Be sure to use the activation code from the letter with the date of your last application.

Activation code entered in wrong place

Did you enter the activation code from the letter in the wrong place? For example, in the password field. The activation code from the letter is not your password.

Solution: Enter the activation code when activating after you have entered your user name and password.

Activation expired

The activation code expires after 21 days.

Solution: Apply for a new DigiD.

Forgot password

DigiD account not activated

If you have forgotten your password before you activated your DigiD, you will have to re-apply for a new DigiD.

Re-apply for a DigiD

Activated DigiD account

You can recover your password via:

Forgot or change your username

Forgot your username

If you are already using the DigiD app, you can use the app to log in to My DigiD. Here you can look up your user name. If you do not have an activated DigiD app, you must apply for a new DigiD. You will then receive a new user name. So remember this one well.

Change your username

It is not possible to change your username.

Please note: Your username is private. Therefore, the helpdesk can’t provide it.

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