The DigiD app is the easiest way to log in securely. You no longer have to remember a complicated password. Only a PIN code of your choice.
In the app you can arrange everything for your DigiD. Such as changing your mail address or the language setting. You can use the app on up to 5 different devices.
How you can activate your app depends on your DigiD account. For example, whether your telephone number has been added to DigiD and your type of mobile device. The DigiD app automatically shows the options you can use. Open the DigiD app and follow the steps in the app.
Do you already have an activated DigiD app? If so, you can use this as well to activate the DigiD app on another device. Open the non-activated app and tap Next. Tap the link "Login with the DigiD app on a different device" and follow the steps.
Do you live abroad and do you already have an activated DigiD app? You can then use this as well to activate the DigiD app on another device. If you don't already have an activated DigiD app, you can activate the DigiD app via an ID check or with an SMS code.
If you add an ID check, you can do more with your DigiD app. Such as viewing extra sensitive data. This is, for example, data about your health. You can only add an ID check with your DigiD app.
Watch the video adding the ID check to the DigiD app.
More and more organizations require you to add an annual ID check to your DigiD app. By using the ID check, they have more certainty about your identity. If you don't have a smartphone with an NFC reader, you can ask someone else who does have a smartphone with an NFC reader to help you.
Please note, the ID-check via the DigiD app with a passport or identity card without a BSN does not work. Is there no citizen service number (BSN) on your Dutch passport or identity card? And was your identity document issued by the Ministry of Foreign Affairs, a border municipality, the Schiphol desk, or a Caribbean issuing authority? Unfortunately, you cannot perform an ID-check on the DigiD app with your identity document. The BSN is required for this. You did not yet have a BSN when you applied for your identity document.
What can you do?
Do you want to log in by using the DigiD app? Browse to the website where you want to log in. Your municipality, for example, and click on log in with DigiD app.
I log in with the DigiD app on:
You can use your fingerprint or facial recognition instead of a PIN. This is called biometrics. It allows you to log in even faster with the DigiD app.
If you have set up biometrics on your phone, the DigiD app will automatically ask if you want to log in with facial recognition or a fingerprint from now on. You will then no longer need to use a PIN.
Do you not use biometrics on your phone? Or have you already answered this question before? Then the app will skip this step.
You can always turn biometrics on or off later. You can do this as follows:
You can try the following solutions:
Do you have an Android device? Check whether the Staat der Nederlanden Root CA certificate is enabled. Go to Settings > Biometrics and Security > Other Security Settings > Certificate.
If activation with SMS or ID-check is unsuccessful and you live abroad, unfortunately you have to apply for a new DigiD.
If you have problems adding the ID check, first check whether the NFC reader on your phone or tablet is turned on.
If you don't have a smartphone with an NFC reader, you can add the ID check with the help of someone else who does have a smartphone with an NFC reader. This is done via the Check-ID app.
Learn how to add the ID check with someone else's help
Are you using a Samsung S9 or S9+? Then make sure that the battery of your device is at least 70% charged. The NFC reader won't work when your phone is in low-power mode
Are you using an Apple device? Place your ID on the back and top of the device. Is this unsuccessful? Close the app and try again.
Do you want to activate the DigiD app? If you have a DigiD with SMS verification, you can activate the DigiD app with an SMS code. Do you need the ID check because you want to log in to an organisation that has made the DigiD app with ID check mandatory? Please contact this organisation for an alternative.
Sometimes scanning the QR code fails. Possible solutions:
If you have an Android device, you will need to reset your camera settings:
Are you using Edge or Chrome and does the QR code look different than usual?
The DigiD app does not open automatically in all mobile browsers. On your Android device, you see the message DigiD app does not open. Use one of the following browsers:
Since an Android update, you may be unable to log in to your phone using the DigiD app. You will then see the message: ‘DigiD app won’t open’. Follow the steps below to resolve this issue:
You should then be able to log in again.
Is your device keeps using Samsung's pre-installed Internet app. Then do the following:
If you still get the same notification, try to log in by using your username and password.
When you log in on your mobile, the DigiD app should open automatically. You may be asked to enter the pairing code. This is due to the settings of your browser. Your browser is then set as a desktop site.
The DigiD app does not always work well in all browsers. Therefore, use one of the following browsers:
Always open a browser on your phone first and then go to the website where you want to log in with DigiD.
You can now reactivate the app and select a new PIN code. Your previously chosen PIN code will no longer be valid.
You can activate the DigiD app on up to 5 different devices. If you already installed the DigiD app on more than 5 devices, you have to uninstall it on 1 of them.
You can now activate a DigiD app on another device.
Do you get the error message 'Connecting to DigiD failed' or 'An unknown error has occurred'? Then try the following:
Do you have an iPhone? Check if your mobile data is activated.
You can get the message 'Sorry you can't continue' if you have been inactive on the web page for 15 minutes or more. Sometimes this message is displayed incorrectly by settings on your computer or mobile device.
