Fraud or abuse

Someone can use your login credentials to change your bank account number with the Tax and Customs Administration or to view personal data in MijnOverheid. This can have unpleasant consequences for you and should be prevented quickly.

Dangerous situations

• Someone else has your DigiD login credentials.
• Malware (virus) on your device.
• DigiD details entered on a fake website (phishing).

Did you for example click on a link in a fake email or text message or did you scan a QR code and entered your DigiD login credentials? Take the steps below and contact the Fraud Help Desk. 

Visit the website of the Fraud Help Desk

Phone with DigiD app has been stolen

In your personal My DigiD account, deactivate the DigiD app of the stolen device (MyDigiD) to ensure that no one can use your DigiD app on the stolen device anymore. You can safely reinstall the app on your new phone or tablet.

Has there actually been any fraud?

Then it is important that you report this: Report any case of fraud to the police. Try to gather as much evidence as possible for the report. If you are the victim of identity fraud, please report this to the Central Identity Theft and Error Reporting Centre (CMI). The CMI provides support and advice on what to do if you are a victim of identity fraud.

Read more about the CMI on the website of Government.nl