Log in securely in 2 steps through an SMS code, with or without a mobile phone. This helps you to protect your personal data even better.
Therefore, add your mobile or fixed number to your DigiD account and add SMS verification.
You will need a phone number to enable SMS verification. You can use the following types of phone numbers:
Watch the video apply for SMS verification in My DigiD.
You can apply for SMS verification via the DigiD app or through the website. Click on the links below to read how it works.
If you applied for a DigiD or for SMS verification, you will received a letter with an activation code within 3 working days. Enter the activation code exactly as it is printed in the DigiD letter. This code always starts with an A.
If you do not have a DigiD yet, you can apply for one.
Do you have a DigiD and is SMS verification activated? Then you can set up voice SMS messaging.
From now on you will be called automatically and the SMS code will be pronounced. This code is valid for 15 minutes.
If you have a new phone number, you will need to change it. You can change your phone number in several ways, via:
In My DigiD you can see if Always log in by using 2 steps is on. If you do not have the DigiD app yet, you can download and activate it with the ID check.
Perhaps you entered an incorrect verification code.
Did you not receive the SMS code on your mobile phone? There are several explanations for this.
You have not set SMS verification on your DigiD: apply for SMS verification in My DigiD.
You have added an outdated or incorrect phone number to your DigiD. You can check the phone number while logging in. The login screen displays the last 3 digits of the phone number to which the SMS code was sent.
Check that you have a sufficiently strong mobile phone signal.
If necessary, briefly turn off your mobile phone.
Switch your mobile phone back on so that it reconnects to your telecommunications provider’s mobile network.
Go to a place where you do have a signal.
Check your telecommunications provider’s website to see if there are any failures. Does this not help? Please contact your telecommunications provider, stating the date and time when the SMS code should have been received. Then your telecommunications provider can do targeted research. Also contact your telecommunications provider if you have recently switched to another telecommunications provider.
We can also call you. Then you will be told the SMS code. This sometimes works better than regular texting, especially outside the Netherlands.
You will then be called and receive a voice SMS message.
Unable to understand the voice SMS verification code? This may be because you have not activated ‘Voice SMS’ in ‘My DigiD’. If you do not have this activated, your telecommunications provider automatically reads the SMS messages out loud, making it hard to understand the SMS code.
A DigiD voice SMS code always consists of 6 digits. When you receive a voice SMS code with less than 6 digits, your voicemail is enabled.
If you have voice text messaging set up, you will be called by an automated system that reads the SMS code aloud. This system does not see if you have voicemail enabled. The system starts reading out the SMS code the moment a telephone connection is made. As a result, you will only hear the last digits.
If you have forgotten your username or if you want to change it, you need to apply for a new DigiD. This is because your username is private information. This means that the helpdesk cannot look it up for you.
If you have forgotten your password before you activated your DigiD, you will have to re-apply for a new DigiD.
You can recover your password via: