The DigiD app is the easiest way to log in securely. You no longer have to remember a complicated password. Only a PIN code of your choice.
In the app you can arrange everything for your DigiD. Such as changing your mail address or the language setting. You can use the app on up to 5 different devices.
How you can activate your app depends on your DigiD account. For example, whether your telephone number has been added to DigiD and your type of mobile device. The DigiD app automatically shows the options you can use. Open the DigiD app and follow the steps in the app.
You can also activate the DigiD app on another device if you already have an activated DigiD app.
Do you live abroad? Then you can only activate the DigiD app via an ID check or with an SMS code. You can't activate the app with your username and password.
If you add an ID check, you can do more with your DigiD app. Such as viewing extra sensitive data. This is, for example, data about your health. You can only add an ID check with your DigiD app.
More and more organizations require you to add an ID check to your DigiD. By using the ID check, they have more certainty about your identity.
Do you want to log in by using the DigiD app? Browse to the website where you want to log in. Your municipality, for example, and click on log in with DigiD app.
I log in with the DigiD app on:
You can try the following solutions:
Do you have an Android device? Check whether the Staat der Nederlanden Root CA certificate is enabled. Go to Settings > Biometrics and Security > Other Security Settings > Certificate.
If activation with SMS or ID-check is unsuccessful and you live abroad, unfortunately you have to apply for a new DigiD.
If you have problems adding the ID check, first check whether the NFC reader on your phone or tablet is turned on.
Are you using a Samsung S9 or S9+? Then make sure that the battery of your device is at least 70% charged. The NFC reader won't work when your phone is in low-power mode
Are you using an Apple device? Place your ID on the back and top of the device. Is this unsuccessful? Close the app and try again.
Sometimes scanning the QR code fails. Possible solutions:
If you have an Android device, you will need to reset your camera settings:
Are you using Edge or Chrome and does the QR code look different than usual?
The DigiD app does not open automatically in all mobile browsers. On your Android device, you see the message DigiD app does not open. Use one of the following browsers:
Is your device keeps using Samsung's pre-installed Internet app. Then do the following:
If you still get the same notification, try to log in by using your username and password.
When you log in on your mobile, the DigiD app should open automatically. You may be asked to enter the pairing code. This is due to the settings of your browser. Your browser is then set as a desktop site.
The DigiD app does not always work well in all browsers. Therefore, use one of the following browsers:
Always open a browser on your phone first and then go to the website where you want to log in with DigiD.
You can now reactivate the app and select a new PIN code. Your previously chosen PIN code will no longer be valid.
You can activate the DigiD app on up to 5 different devices. If you already installed the DigiD app on more than 5 devices, you have to uninstall it on 1 of them.
You can now activate a DigiD app on another device.
Do you get the error message Connecting to DigiD failed or An unknown error has occurred? Then try the following:
Do you have an iPhone? Check if your mobile data is activated.
You can get the message Sorry you can't continue if you have been inactive on the web page for 15 minutes or more. Sometimes this message is displayed incorrectly by settings on your computer or mobile device.
Does the DigiD app crash after answering the question whether your email address is still correct? This is a known problem. We are working on a solution.
DigiD app may not work properly in some browsers. To ensure that you can log in, it is best to use one of the following browsers: Chrome, Firefox, Microsoft Edge, Safari (Apple).
If this does not resolve the issue, please try again at a later time. Do you need an immediate solution? You can perform the steps below to solve the problem.
Some apps do not shut down completely when you return to the home screen. If you do not close them in the list of active apps, they continue to run in the background. So it is important that you really close the app properly. Read below how you can do this. Do you have a different device or operating system and do not know how to really close an app? Then search the Internet for instructions.
Android: Tap the Recent key (left key at the bottom of the device). A list of all active apps opens. Swipe the small view of the DigiD app up to close the app completely.
iOS (Apple): Tap the Home button (button at the bottom of the device) twice in a row. A list of all active apps opens. Swipe the small view of the DigiD app up to close the app completely. On devices without a home button, swipe up a bit from the bottom of the screen. Do this to about half way the screen while keeping your finger or thumb on the screen.
Is the DigiD app crashing again? Then uninstall the DigiD app (preferably from the store) and reinstall. After this, repeat steps 1 and 2 if the app crashes again.