Have you received a code? For example, a code to reset your password or to activate your DigiD? This page explains what you need to do.
If you applied for a DigiD or for SMS verification, you will received a letter with an activation code within 3 working days. Enter the activation code exactly as it is printed in the DigiD letter. This code always starts with an A.
No DigiD yet
If you do not have a DigiD yet, you can apply for one.
Do you want to set a new password and did you receive a letter with a recovery code?
If you want to be able to reset you password faster in the future, then add your e-mail address and SMS verification to your DigiD. This will allow you to reset your password immediately.
Do you want to add your e-mail address to your DigiD and did you receive an e-mail verification code? Then log into My DigiD and enter the e-mail verification code. This code always starts with an 'E'.
I need help
Do you need help arranging matters online and did you receive an authorisation code? Then you can give this code and your citizen service number to the person who will be helping you.
I am helping someone else
Do you want to help someone and has this person given you an authorisation code together with his or her citizen service number? Then you can activate the authorisation on the 'DigiD Authorisation' website by entering this code. Log into the website with your own DigiD and select 'activate'.
Enter authorisation code on the 'DigiD Authorisation' website
Perhaps you entered an incorrect verification code.
- Verifiction code via e-mail always begins with an 'E'.
- Verification code via SMS consists of 6 digits.
- Activation code: enter the activation code exactly as it is printed in the DigiD letter. This code always starts with an 'A'.
Please note: use the last code received.
Did you not receive the SMS code on your mobile phone? There are several explanations for this.
No SMS verification yet
You have not set SMS verification on your DigiD: apply for SMS verification in My DigiD.
Incorrect phone number
You have added an outdated or incorrect phone number to your DigiD. You can check the phone number while logging in. The login screen displays the last 3 digits of the phone number to which the SMS code was sent.
Not able to receive service messages
Check that you have a sufficiently strong mobile phone signal.
If necessary, briefly turn off your mobile phone.
Switch your mobile phone back on so that it reconnects to your telecommunications provider’s mobile network.
Go to a place where you do have a signal.
Check your telecommunications provider’s website to see if there are any failures. Does this not help? Please contact your telecommunications provider, stating the date and time when the SMS code should have been received. Then your telecommunications provider can do targeted research. Also contact your telecommunications provider if you have recently switched to another telecommunications provider.
Voice call to receive SMS message
We can also call you. Then you will be told the SMS code. This sometimes works better than regular texting, especially outside the Netherlands.
- From the DigiD login screen, select ‘No code received?’
- Select ‘Call me with a voice SMS message’.
You will then be called and receive a voice SMS message.