Activate your DigiD

• Open the DigiD app
• Select Activate
• Enter your activation code.

• Go to digid.nl/en/activeren
• Enter your username and password
• If you have enabled SMS verification, you will receive an SMS. Enter the SMS code.
• Enter your activation code.

Enter activation code

Check if you entered the following data correctly:

• username and password
• PIN code (application via the DigiD app)
• activation code

When entering the activation code, please pay attention to potential confusion between numbers and letters. Example: ‘S’ and ‘5’, ‘Z’ and ‘2’, ‘B’ and ‘8’ or ‘O’ and ‘0’.

DigiD sends the letter with the activation code to the address you are registered at with your municipality in the Dutch BRP. Please note the following:

• 3 working days: you will receive a letter with an activation code within three working days.
• white envelope : You will receive your activation code in a white envelope.
• moving: If you have recently moved house. Your municipality might not yet entered your change of address in the Dutch Personal Records Database (BRP). As a result, the letter was sent to your old address.
• delay: Perhaps there is a delay in the mail delivery service.

Wait for your change of address to be entered and apply for a new DigiD. Set up PostNL’s forwarding service and apply for a new DigiD. Check the PostNL website for the conditions of the forwarding service.

Apply for a new activation code

If activation is not successful, you did not receive the code or you lost it. You can apply for a new DigiD.

Re-apply for a DigiD

Ontvangt u opnieuw geen brief? Neem dan contact op met de DigiD helpdesk.

When entering the activation code, please pay attention to potential confusion between numbers and letters. Example: ‘S’ and ‘5’, ‘Z’ and ‘2’, ‘B’ and ‘8’ or ‘O’ and ‘0’.

Used the wrong code

If you have made multiple applications for DigiD, you may not be using the last activation code you received. DigiD also sends codes by email or SMS. These codes cannot be used to activate your DigiD.

Entering wrong code 3 times

You have entered the wrong activation code 3 times. The application for your DigiD has been stopped for security reasons, but the letter with the activation code will still be sent. You can no longer use this activation code.

Activation code entered in wrong place

Did you enter the activation code from the letter in the wrong place? For example, in the password field. The activation code from the letter is not your password.

Activation expired

The activation code expires after 21 days.

DigiD account not activated

If you have forgotten your password before you activated your DigiD, you will have to re-apply for a new DigiD.  

Re-apply for a DigiD

Activated DigiD account

You can recover your password via:

• DigiD app (activated)
• Email and SMS (your e-mail address and telephone number must be added to your DigiD)
• Letter

If you have forgotten your username or if you want to change it, you need to apply for a new DigiD. This is because your username is private information. This means that the helpdesk cannot look it up for you.

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