Recognise genuine message from DigiD
DigiD sends you an automatic message when something changes in your account. For example, if you request a DigiD, activate your DigiD (app), change your email address or password, or if your DigiD expires after 3 years. This is a security measure. This is how we verify that it was you who changed something in your account.
You have not changed anything, but you still receive a message? Check whether your email address is used for the DigiD of, for example, a family member. That person may have changed something in their DigiD account.
Do you think someone has changed something in your DigiD account without your permission? Then please contact our Helpdesk.
Recognise a fake message
Characteristics of a fake message include:
- Message that frightens. For example, it says that you must pay immediately or your account will be discontinued.
- Link in the message you need to click. (DigiD never sends links in emails or text messages).
- The message is in your spam mailbox.
- Message written in poor Dutch.