Identity document

Did you pick up your new identity card or your new driving licence? Then you will receive a letter from DigiD with a PIN code within 5 working days. This allows you to activate the login with your identity document.

• Activate logging in with identity document in My DigiD
• Change the temporary PIN code

So use a different PIN than that of your bank card or banking app.

There are multiple ways to log in with your identity document.

• Browser on your phone or tablet
• Computer's browser with DigiD app

No data is stored

While logging in, the DigiD app scans the details of the chip on the identity document. DigiD checks whether the document is yours and valid. No data is stored.

You will receive this letter only once, so you cannot request it again.

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You have recently received a new identity card or driver's license (document number ending in xxxx). With your identity card / driver's license you can now also log into websites of the government, educational or healthcare organisations and pension funds. All you have to do is activate the login function.

Identity card codes

In this letter you will receive two codes. It is not possible to request these codes again. Therefore, keep these codes safe if you do not want to log in now, but in the future with your identity document.

1. PIN code to activate the login function of your identity card / driver's licence
2. Revocation code to remove this login function.

More information can be found on the back of this letter.

Sincerely,

DigiD

PIN code

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Logging in with your identity card / driving license 

You arrange more and more online. Also with the government, educational or healthcare organisations and pension funds. This often involves personal data. Security is paramount. Now, but also in the future. DigiD therefore provides secure ways of logging in. This way, your data remains well protected.

Why log in with an identity card / driving license?

In the future, you will need to log into some organisations with your identity card to access data that are particularly sensitive, such as your medical data. It is useful if you prepare for this now by activating the login function. After activating, you can continue to log in with DigiD as you are used to.

Activate login function identity card / driving license

To be able to log in with your identity card / driving license, you must first activate the login function. You will need the PIN code on the front of this letter. During activation, you create a new PIN code of your choice. You then use this PIN every time you log in with your identity card / driving license.

To activate the login function, follow these steps:

1. Go to the DigiD website: www.digid.nl/en/.
2. Click on My DigiD.
3. Log in with your DigiD as you are used to.
4. Go to 'Identity document’. Under ‘Your driving licence’ or ‘Your identity card’, click on ‘More details’ and then on ‘Activate login function identity card / driving licence’.
5. Follow the steps on the screen to activate the login function.

Learn more

For more information about logging in with your identity card / driving license, go to www.digid.nl/en/.

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Remove login function (revocation code)

You can permanently remove the login function from your identity card / driving license. Therefore, you will need the revocation code below.

If you want to be able to log in with your identity card / driving license again in the future, you will have to apply for a new one. There are costs involved.

Revocation code

At the moment it is not always possible to activate the login function with just one device. If activation with only one device does not work, you will need two devices:

• smartphone with the DigiD app
• another device, such as a laptop or computer.

Go to My DigiD on your laptop or computer and follow the steps in the letter.

Notification

Do you get one of the following notifications while activating the login function?

• An internal server error has occurred
• Activation failed, please try again
• Activation required, activate logging in with identity document in My DigiD
• An unexpected error has occurred

This is caused by a technical problem. We are working on a solution. Please try again later.

If you have not received the letter, lost it or if you forgot your PIN code, then please contact DigiD's helpdesk.

Driving license issued between 26th of May 2018 and 1st of July 1 2023

Before 1 July 2023 it was not yet possible to log in with your driver's license. It was therefore not yet possible to activate the login function of your driving licence. This is why you did not receive a letter at the time.

If you want to activate the login function of your driver's license, you will have to pay a one time fee of 3.50 euros to the RDW. This is the cost for the login function. You can request activation of the login function on your driver's license in My DigiD. 

After your payment to the RDW you will receive a letter with a PIN code. This allows you to activate the login function.

Costs for the login function on the driver's license

Using the login function in your driving license costs 3.50 euros. Before July 1, 2023, this feature was not yet available. So you did not have to pay this amount when you collected your driving licence. If you want to log in with your driver's license, you will have to pay this fee. From 1 July 2023 you will automatically pay this amount when you apply for your driving licence.

Logging in with a driver's license is not mandatory.

Did you not receive the SMS code on your mobile phone? There are several explanations for this. 

No SMS verification yet 

You have not set SMS verification on your DigiD: apply for SMS verification in My DigiD. 

Incorrect phone number

You have added an outdated or incorrect phone number to your DigiD. You can check the phone number while logging in. The login screen displays the last 3 digits of the phone number to which the SMS code was sent.

Not able to receive service messages

• Check that you have a sufficiently strong mobile phone signal.

• If necessary, briefly turn off your mobile phone.

• Switch your mobile phone back on so that it reconnects to your telecommunications provider’s mobile network.

• Go to a place where you do have a signal.

Check your telecommunications provider’s website to see if there are any failures. Does this not help? Please contact your telecommunications provider, stating the date and time when the SMS code should have been received. Then your telecommunications provider can do targeted research. Also contact your telecommunications provider if you have recently switched to another telecommunications provider.

Voice call to receive SMS message

We can also call you. Then you will be told the SMS code. This sometimes works better than regular texting, especially outside the Netherlands.

• From the DigiD login screen, select ‘No code received?’
• Select ‘Call me with a voice SMS message’.

You will then be called and receive a voice SMS message.