I have a complaint

Are you dissatisfied with our services? Please let us know, so we can help you. Together we will try to find a solution.

How do I report a complaint?

The best way to do this is by phone or email. To do so, go to Contact.

What information does DigiD need?

  • Please indicate that it is a complaint and state the reason for the complaint. For example, about your DigiD account, the DigiD app, DigiD when you are abroad, DigiD Authorisation or how you have been helped. 
  • Explain what did not go as you wished. 
  • If necessary, state the date and time of the contact.
  • Please include your first and last name and phone number in the message.

How does it work from there?

After receiving your complaint, a Helpdesk employee will contact you by phone within 5 working days. We will discuss the complaint with you. Ideally, we will resolve your complaint immediately. If this is not possible, we will try to resolve your complaint within 6 weeks.  

National Ombudsman

Are you still not satisfied with the handling of your complaint? You can then pass the complaint on to the National Ombudsman. They handle government-related complaints. The National Ombudsman is independent and impartial. See also the DigiD privacy statement