Identity card

You can also scan your identity card using an NFC card reader connected to your computer. You will need to install the DigiD app on your computer.

The DigiD app for the computer is available for Windows 10 and MacOS Catalina (version 10.15).

After collecting your new identity card, you will receive a letter from DigiD with a PIN code within 5 working days.

• Activate the login function of your identity card in My DigiD with this code.
• Change the temporary PIN code into your own personal PIN code.

Tip: choose a unique PIN code to log in securely with your identity card.

This means using a different code than the one you use for your bank card or banking app.

There are multiple ways to log in with your identity card.

• Browser on your phone or tablet
• Computer's browser with DigiD app
• Browser of your computer with NFC reader

No data is stored

While logging in, the DigiD app scans the details of the chip on the identity card. DigiD checks whether the document is yours and valid. No data is stored.

Please note: keep the letter safe. If you wish to log in with your identity card in the future, you will need the PIN code in this letter to activate the login function.

You will receive this letter only once, so you cannot request it again.

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You have recently received a new identity card (document number ending in xxxx). With your identity card you can now also log into websites of the government, educational or healthcare organisations and pension funds. All you have to do is activate the login function.

Identity card codes

In this letter you will receive two codes. It is not possible to request these codes again. Therefore, keep these codes safe if you do not want to log in now, but in the future with your identity document.

1. PIN code to activate the login function of your identity card
2. Revocation code to remove this login function.

More information can be found on the back of this letter.

Sincerely,

DigiD

PIN code

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Logging in with your identity card

You arrange more and more online. Also with the government, educational or healthcare organisations and pension funds. This often involves personal data. Security is paramount. Now, but also in the future. DigiD therefore provides secure ways of logging in. This way, your data remains well protected.

Why log in with an identity card?

In the future, you will need to log into some organisations with your identity card to access data that are particularly sensitive, such as your medical data. It is useful if you prepare for this now by activating the login function. After activating, you can continue to log in with DigiD as you are used to.

Activate login function identity card

To be able to log in with your identity card, you must first activate the login function. You will need the PIN code on the front of this letter. During activation, you create a new PIN code of your choice. You then use this PIN every time you log in with your identity card.

Please note: this is a different PIN code than the PIN code with which you open the DigiD app.

To activate the login function, follow these steps:

1. Go to the DigiD website: www.digid.nl/en/.
2. Click on My DigiD. Log in with your DigiD as you are used to.
3. Under 'With identity card', click on 'More details' and then on 'Activate login function identity card'.
4. Follow the steps on the screen to activate the login function.

Learn more

For more information about logging in with your identity card, go to www.digid.nl/en/.

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Remove login function (revocation code)

You can permanently remove the login function from your identity card. Therefore, you will need the revocation code below.

Please note, After this, you can no longer use your identity card to log in. Your identity card does, however, remain valid as identity document.

If you want to be able to log in with your identity card again in the future, you will have to apply for a new identity card. There are costs involved.

Revocation code

4 January 2021 to 12 March 2021

If your identity card has an issue date from 4 January 2021 to 12 March 2021, a letter has been sent to you by the National Identity Data Office (RvIG). The chip in some of these cards may not function the way it is supposed to. 

If your card has an issue date from 4 January 2021 to 12 March 2021, you can apply for a new one.  

Learn more on the website of RvIG

Older identity cards

If you want use DigiD by logging in with your identity card, your card needs to have a login function. If your card is issued before 13 March 2021, you can apply for a new card with your municipality. 

Contact your municipality for a new identity card. 

If you have not received the letter, lost it or if you forgot your PIN code, then please contact DigiD's helpdesk.

Did you not receive the SMS code on your mobile phone? There are several explanations for this. 

No SMS verification yet 

You have not set SMS verification on your DigiD: apply for SMS verification in My DigiD. 

Incorrect phone number

You have added an outdated or incorrect phone number to your DigiD. You can check the phone number while logging in. The login screen displays the last 3 digits of the phone number to which the SMS code was sent.

Not able to receive service messages

• Check that you have a sufficiently strong mobile phone signal.

• If necessary, briefly turn off your mobile phone.

• Switch your mobile phone back on so that it reconnects to your telecommunications provider’s mobile network.

• Go to a place where you do have a signal.

Check your telecommunications provider’s website to see if there are any failures. Does this not help? Please contact your telecommunications provider, stating the date and time when the SMS code should have been received. Then your telecommunications provider can do targeted research. Also contact your telecommunications provider if you have recently switched to another telecommunications provider.

Voice call to receive SMS message

We can also call you. Then you will be told the SMS code. This sometimes works better than regular texting, especially outside the Netherlands.

• From the DigiD login screen, select ‘No code received?’
• Select ‘Call me with a voice SMS message’.

You will then be called and receive a voice SMS message.