Did you receive an error notification? Or were you unable to login and were you unable to proceed on digid.nl? On this page we offer potential solutions to the problem.
Do you receive the notification ‘Unfortunately, you have to log in again’ or ‘Unfortunately, you cannot continue’? You will receive one of these notifications if you have not touched the screen for 15 minutes. If this is not the case, use the checklist below to find out how to fix it.
Are you logging in using the DigiD? Make sure you have the latest version of the app:
Are you logging in using two devices? And do you receive an error message after entering an SMS code or scanning the QR code? The date and time must be the same on both devices. Change them and try again.
You do this, for example, when you go to a website on your laptop/computer or tablet (device 1) to log in using DigiD. When logging in, you use the DigiD app or SMS verification on your mobile phone (device 2). You then use two different devices to log in using DigiD.
To be able to log in using DigiD, you need to use a browser supported by DigiD, such as Firefox, Chrome, Edge and Safari (Apple). The Google search widget is not a browser, you cannot use it to log in using DigiD.
You can recognise the Google search widget by the icon below:
Browsers that work well using DigiD can be recognised by the icons below:
DigiD does not work properly in every browser. There are four browsers you can use to log in using DigiD: Firefox, Chrome, Edge and Safari (Apple).
You can recognise these browsers by the icons below. If you have opened one of these browsers, you can go to the website where you want to log in using DigiD.
Then check if you are using a shortcut. A shortcut is an icon on your desktop/start-up screen for quick access to a website. Do not use shortcuts. Always use a browser to go to the website where you want to log in using DigiD.
Or test if you can log in with another browser from the list above:
Can you log in with another browser? Then you know that it has to do with the settings of the browser in which you received the error message. You can follow checklist number 5 to 8 to solve the problem in the browser you were using first.
If you are also unable to log in with another browser, go to checklist number 9.
If you have enabled the InPrivate/Incognito mode of your browser, you will not be able to log in using DigiD because your IP address will be hidden. Go to your browser settings and disable InPrivate/Incognito mode.
Search the internet for instructions. Type in the internet search field: disable [browser name] InPrivate/Incognito mode.
Are you logged in using DigiD at multiple organisations at the same time? For example, in different tabs. Or do you have a lot of internet pages open in your browser? Then close all open internet pages and try to log in again.
Are you using a smartphone or tablet?
In Firefox, Chrome and Edge browsers, the icon below indicates whether and how many pages you have open. Click on the icon to close the pages.
In Safari you can click on the icon below:
If you are unable to log in, please go to checklist number 7.
If your browser blocks all cookies, you cannot log in using DigiD. The functional cookies are necessary for the website to work properly. The cookies of DigiD do not store any personal data or login credentials.
Search the internet for instructions on how to check and change your browser’s cookie settings. Type in the search field: change [name of browser] cookie settings.
If you are still unable to log in, go to checklist number 8.
Sometimes, you cannot log in with DigiD when your computer or mobile phone saved old cookies from earlier website visits. Below you can read how to clear old cookies and history from your browser.
Are you logging in using a laptop or desktop?
Search your browser settings to find out how to delete old cookies. Please note: clearing cookies will result in the loss of any saved login credentials.
Sometimes you may be unable to log in using DigiD because of your network. For example, if your IP address is hidden with a VPN connection or if your IP address changes during login.
A VPN connection can hide your IP address, which prevents you from logging in. Disable it.
Your IP address will then change while logging in. A Wi-Fi booster can also cause your IP address to change. Below you can read about two ways to test this.
Contact your internet service provider to ensure that you get a fixed IP address.
Do you receive the error notification 'No letter with activation code has been requested for your DigiD'. This error notification has various causes. Log in to My DigiD to change your settings.
DigiD app is unable to support all mobile browsers, in some cases this can cause the following error: ‘The DigiD app does not open’ – when trying to log in with the DigiD app on your Android device.
This problem mainly occurs when using the preinstalled ‘Internet app’ on a Samsung device. If you are using this app you can do the following:
Are you trying to log in on your Android device and you are not using the ‘Internet app’ from Samsung? In this case we advise you to make use of one of the following browsers:
In case the above mentioned instructions do not work we advise you to login with your username and password, and if needed, the SMS verification.