Problems with DigiD

Are you logging in using the DigiD? Make sure you have the latest version of the app:

• Go to the Google Play Store or Apple App Store 
• Search for the DigiD app 
• If you see ‘Open’ next to the app, you have the latest version. 
• If it says ‘Update’, you do not yet have the latest version. 
• Update the app and try logging in again.

Are you logging in using two devices? And do you receive an error message after entering an SMS code or scanning the QR code? The date and time must be the same on both devices. Change them and try again. 

When do you log in using two devices?

You do this, for example, when you go to a website on your laptop/computer or tablet (device 1) to log in using DigiD. When logging in, you use the DigiD app or SMS verification on your mobile phone (device 2). You then use two different devices to log in using DigiD.

To be able to log in using DigiD, you need to use a browser supported by DigiD, such as Firefox, Chrome, Edge and Safari (Apple). The Google search widget is not a browser, you cannot use it to log in using DigiD. 

You can recognise the Google search widget by the icon below:

Browsers that work well using DigiD can be recognised by the icons below: 

DigiD does not work properly in every browser. There are four browsers you can use to log in using DigiD: Firefox, Chrome, Edge and Safari (Apple).

You can recognise these browsers by the icons below. If you have opened one of these browsers, you can go to the website where you want to log in using DigiD.

Are you not using any of the browsers listed above? 

• Download one of these browsers from the Google Play Store or Apple App Store.
• Open the browser and go to the website you want to log in to. 
• Try to log in again using DigiD.
• If you are also unable to log in using one of these browsers, please go to checklist number 7. 

Are you using any of the browsers listed above? 

Then check if you are using a shortcut. A shortcut is an icon on your desktop/start-up screen for quick access to a website. Do not use shortcuts. Always use a browser to go to the website where you want to log in using DigiD.

Or test if you can log in with another browser from the list above: 

• Download one of these browsers on your device from the Google Play Store or Apple App Store.
• Please try to log in again. 

Can you log in with another browser? Then you know that it has to do with the settings of the browser in which you received the error message. You can follow checklist number 5 to 8 to solve the problem in the browser you were using first. 

If you are also unable to log in with another browser, go to checklist number 9. 

If you have enabled the InPrivate/Incognito mode of your browser, you will not be able to log in using DigiD because your IP address will be hidden. Go to your browser settings and disable InPrivate/Incognito mode. 

Don’t you know how to disable InPrivate/Incognito mode? 

Search the internet for instructions. Type in the internet search field: disable [browser name] InPrivate/Incognito mode. 

Are you logged in using DigiD at multiple organisations at the same time? For example, in different tabs. Or do you have a lot of internet pages open in your browser? Then close all open internet pages and try to log in again.

Are you using a smartphone or tablet?

In Firefox, Chrome and Edge browsers, the icon below indicates whether and how many pages you have open. Click on the icon to close the pages. 

In Safari you can click on the icon below:

If you are unable to log in, please go to checklist number 7. 

If your browser blocks all cookies, you cannot log in using DigiD. The functional cookies are necessary for the website to work properly. The cookies of DigiD do not store any personal data or login credentials.

Make sure you accept functional cookies

Search the internet for instructions on how to check and change your browser’s cookie settings. Type in the search field: change [name of browser] cookie settings. 

If you are still unable to log in, go to checklist number 8.

Sometimes, you cannot log in with DigiD when your computer or mobile phone saved old cookies from earlier website visits. Below you can read how to clear old cookies and history from your browser. 

Are you logging in using a laptop or desktop?

• If you are working on a Windows computer or laptop, 
  • key combination: Ctrl + Shift + delete
• If you are working on a MacBook or iMac and are you using Chrome/Edge/Firefox: 
  • key combination: Cmd + Shift + delete
  • Safari > Settings > Safari > clear history and website data. 

Are you logging in on a smartphone or tablet? 

Search your browser settings to find out how to delete old cookies. Please note: clearing cookies will result in the loss of any saved login credentials.

Sometimes you may be unable to log in using DigiD because of your network. For example, if your IP address is hidden with a VPN connection or if your IP address changes during login. 

Are you using a VPN connection? 

A VPN connection can hide your IP address, which prevents you from logging in. Disable it. 

Sometimes problems are caused by a changing IP address. 

Your IP address will then change while logging in. A Wi-Fi booster can also cause your IP address to change. Below you can read about two ways to test this. 

• Are you logging in on your mobile phone? Then disable your Wi-Fi and try to log in with 4/5G. If you can log in with 4/5G, you have a changing IP address. 
• Log in using DigiD on another device on the same network. If you receive the error message again, then you have a changing IP address. 

Contact your internet service provider to ensure that you get a fixed IP address.